Terms of Service

Welcome to SlotCutt ("Platform", "we", "our", or "us"). SlotCutt is an independently developed online appointment-booking and salon-management platform that connects customers with local salon and wellness businesses.

These Terms of Service ("Terms") govern your access to and use of the SlotCutt website, mobile-optimised web application, and any related services (collectively, the "Services"). By accessing or using the Services in any way — including browsing the website, creating an account, booking an appointment, or subscribing to a plan — you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using the Services on behalf of a business, you represent and warrant that you have the authority to bind that business to these Terms. In that case, "you" refers to both you as an individual and the business entity.

If you do not agree to these Terms, please do not access or use the Services.

For clarity throughout these Terms, the following definitions apply:

**Customer** — any individual who uses the Platform to discover and book appointments at salons or wellness businesses.

**Salon Owner / Business Owner** — any individual or entity that registers a salon or wellness business on the Platform and uses the management dashboard.

**User** — collectively refers to both Customers and Salon Owners.

**Content** — any text, images, data, or other material uploaded, submitted, or otherwise made available on the Platform by any User.

**Subscription** — a paid plan (Starter or Growth) purchased by a Salon Owner to access premium features of the Platform.

**Booking** — a confirmed appointment reservation made by a Customer through the Platform.

**Age Requirement.** You must be at least 18 years old to create an account or use the Services. By using the Services, you represent that you are 18 years of age or older. We do not knowingly collect information from or provide Services to anyone under 18.

**Account Security.** Customers authenticate via a one-time password (OTP) sent to their email — no persistent password is stored. Salon Owners register with a business email and password. You are solely responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

**Accurate Information.** You agree to provide accurate, current, and complete information when registering and to keep it up to date. SlotCutt reserves the right to suspend or terminate accounts that contain false, misleading, or incomplete information.

**One Account Per Business.** Each salon or wellness business may maintain only one Salon Owner account. Creating multiple accounts to circumvent restrictions is prohibited and may result in all associated accounts being suspended.

SlotCutt provides a technology platform only. The actual salon and wellness services are provided exclusively by independent Salon Owners ("Service Providers"). SlotCutt is not itself a salon, barber shop, spa, or wellness provider.

**For Customers.** The Platform enables you to browse available salons, view services, staff, pricing, and availability, and book appointments. You receive confirmation and reminder emails for your bookings.

**For Salon Owners.** The Platform provides a dashboard to manage your public profile, services catalogue, staff roster, appointment time slots, bookings calendar, client records, leave management, and website customisation. Paid subscribers additionally receive analytics and priority support.

**No Guarantee of Service Quality.** SlotCutt does not verify the credentials, qualifications, or quality of Service Providers. We strongly recommend reading reviews and contacting salons directly if you have specific requirements.

**Platform Availability.** We strive for 99.5% uptime but do not guarantee uninterrupted or error-free access. Scheduled maintenance will be communicated in advance wherever possible.

**Making a Booking.** When you complete a booking through the Platform, you enter into a direct appointment agreement with the relevant Salon Owner. SlotCutt acts as an intermediary technology platform and is not a party to that agreement.

**Confirmation.** A booking is confirmed only when you receive a confirmation email. If you do not receive confirmation within 15 minutes, please check your spam folder or contact the salon directly.

**Cancellation by Customer.** You may cancel an upcoming booking at any time through your dashboard. Cancellation policies (e.g., notice periods, late-cancellation charges) are set by individual Salon Owners and displayed on their booking page. SlotCutt is not responsible for enforcing or collecting any cancellation fees.

**Cancellation by Salon.** Salons may cancel or reschedule bookings due to unforeseen circumstances (staff illness, emergencies, etc.). In such cases, you will be notified by email. SlotCutt is not liable for any loss or inconvenience caused by a salon's cancellation.

**No-show.** Failing to attend a confirmed appointment without cancellation may result in the salon restricting future bookings at their discretion.

**Plans.** Salon Owners may subscribe to the Starter plan (₹499/month) or the Growth plan (₹1,499/month). Feature details for each plan are described on the Pricing page and may be updated from time to time with reasonable notice.

**Free Trial.** New Salon Owners receive a free trial period as advertised at the time of registration. No credit card is required during the trial. At the end of the trial, you must subscribe to continue using paid features.

**Auto-renewal.** Subscriptions renew automatically on a monthly basis unless cancelled at least 24 hours before the renewal date. You authorise SlotCutt to charge your payment method on a recurring basis.

**Taxes.** All prices are in Indian Rupees (INR) and are exclusive of applicable taxes (including GST). Applicable taxes will be added at checkout and reflected on your invoice.

**Failed Payments.** If a payment fails, we will retry up to three times over seven days. Continued failure will result in your subscription being downgraded to the free tier and certain features becoming unavailable until payment is resolved.

**Refund Policy.** Subscription fees are non-refundable except where required by applicable law. If you believe you were charged in error, contact hello@slotcutt.com within 14 days of the charge.

**Payment Security.** All payments are processed through PCI-DSS–compliant third-party payment gateways. SlotCutt does not store your card details on its servers.

You agree to use the Services only for lawful purposes and in a manner consistent with these Terms. You must not:

• Submit false, misleading, defamatory, obscene, or fraudulent content or information.

• Impersonate any person or entity, or misrepresent your affiliation with a person or entity.

• Attempt to gain unauthorised access to any part of the Platform, its servers, databases, or related systems.

• Introduce malicious software including viruses, trojans, worms, or ransomware.

• Use automated scripts, bots, scrapers, or crawlers to access or collect data from the Platform without our prior written consent.

• Use the Platform for spamming, phishing, or unsolicited commercial communications.

• Engage in any conduct that restricts or inhibits any other User's enjoyment of the Services.

• Reverse-engineer, decompile, or disassemble any part of the Platform.

• Use the Platform in any way that could damage, disable, overburden, or impair our infrastructure.

Violations may result in immediate account suspension or permanent termination without notice and may be reported to relevant law enforcement authorities.

**Your Content.** Salon Owners may upload content including salon descriptions, service lists, photos, and pricing information ("Your Content"). You retain ownership of Your Content but grant SlotCutt a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, display, and distribute Your Content solely to operate and promote the Platform.

**Content Standards.** Your Content must not violate any applicable law, infringe any third-party intellectual property rights, contain defamatory or discriminatory material, include nudity or adult content, or misrepresent your business or services.

**Content Removal.** We reserve the right to remove or disable access to any Content that, in our sole discretion, violates these Terms or is otherwise harmful or objectionable.

**No Responsibility for Third-Party Content.** We do not endorse, verify, or take responsibility for content posted by other Users or third parties.

**Platform IP.** The SlotCutt Platform — including its design, software, source code, features, databases, logos, trademarks, and service marks — is and remains the exclusive property of SlotCutt and is protected by copyright, trademark, and other intellectual property laws of India and applicable international treaties.

**Restrictions.** You may not copy, modify, distribute, sell, lease, or create derivative works of any part of the Platform or its intellectual property without our prior written consent.

**Feedback.** If you submit ideas, suggestions, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose without compensation to you.

Your use of the Services is also governed by our Privacy Policy, available at slotcutt.com/privacy. The Privacy Policy is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your information as described in the Privacy Policy.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Services will be uninterrupted, timely, secure, or error-free; (b) any information obtained through the Services will be accurate or reliable; or (c) defects will be corrected.

We expressly disclaim any responsibility for the acts or omissions of Salon Owners, including but not limited to the quality of services rendered, staff conduct, hygiene standards, or any injury or damage arising from your visit to a salon.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE INDIAN LAW, SLOTCUTT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ₹1,000.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless SlotCutt and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of or access to the Services; (b) your violation of these Terms; (c) your Content; or (d) your violation of any third-party rights.

**By You.** You may close your account at any time by contacting hello@slotcutt.com. Closure does not entitle you to a refund for any unused subscription period.

**By Us.** We may suspend or terminate your account and access to the Services immediately and without prior notice if you breach these Terms, if we are required to do so by law, or if we reasonably determine that your conduct poses a risk to other Users or to the Platform. We may also terminate dormant accounts (no login for 24+ months) after providing 30 days' email notice.

**Effect of Termination.** Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination — including Sections 9, 11, 12, 13, 15, and 16 — shall survive.

We reserve the right to amend these Terms at any time. When we make material changes, we will: (a) update the "Last Updated" date at the top of this page; (b) send an email notification to all registered Users; and (c) display a prominent banner on the Platform for at least 14 days.

Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the changes. If you disagree with the updated Terms, you must stop using the Services and may close your account.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict-of-law provisions.

**Informal Resolution.** Before initiating formal proceedings, you agree to attempt to resolve any dispute informally by contacting legal@slotcutt.com. We will attempt to resolve the dispute within 30 days.

**Arbitration.** If informal resolution fails, all disputes shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be Ahmedabad, Gujarat. The language of arbitration shall be English.

**Jurisdiction.** For matters not subject to arbitration, both parties submit to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

**Entire Agreement.** These Terms, together with the Privacy Policy, constitute the entire agreement between you and SlotCutt regarding your use of the Services and supersede all prior agreements.

**Severability.** If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

**No Waiver.** Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

**Assignment.** You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

**Force Majeure.** We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, pandemic, or internet outages.

**Contact.** For any questions about these Terms, please contact us at legal@slotcutt.com or write to us at: SlotCutt, Ahmedabad, Gujarat, India.